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European business communications provider Dstny has acquired Tactful AI to accelerate its position in the Customer Experience Platform market.

The acquisition takes Dstny to the next level in customer engagement and enables companies to use AI and data in their customer experience operations with minimal effort.

BRUSSELS, 25 May 2022 /PRNewswire/ — European leader in business communications, Dstny, announced that it has acquired Tactful AI, a UK-based technology startup, and Sweetcornprovides a cutting-edge intelligent customer experience platform. The acquisition expands Dstny’s product portfolio and helps companies improve their customer engagement operations across modern digital and traditional audio channels.

“With Tactful onboard, we are not only empowering ourselves with the next generation of Customer Engagement technology, but also adding an excellent team to our group,” he says. Daan DeWeverCEO Dstny Group.

As competition increases, businesses compete mainly on customer experience. Tactful’s Unified Customer Experience Platform (UCX) is an AI and data-centric solution that empowers business users to manage, interact and understand the customer journey across multiple touchpoints. It includes a full omnichannel digital communication hub, multilingual conversational chatbots and speech analytics.

“Tactful and Dstny share the same vision to bring employees and customers together through interactive communication tools. We both believe we can impact people’s lives even more positively together. By joining Dstny, we value our customers even more from accelerating our go-to-market strategy.” Mohammed ElmasriCo-founder and CEO of Tactful AI.

Out of the box, with an AI-powered automation engine that requires no code, any organization can leverage AI and data in customer experience operations with minimal effort, regardless of technical capability.

“Our M&A strategy is all about product and revenue synergies, not cost synergies as you often see elsewhere. This way we grow faster as partner companies and our customers have access to more and better products much faster. Tactful is a perfect match. . and we are excited to start working together.” Chris ParkerDstny Group.

For more information
Christian Hed – Marketing Manager Dstny
Email: christian.hed@dstny.com
Tel: +46707187603

about dstny
Dstny is Europe’s leading cloud-based Business Communications provider. The company aims to simplify the daily life of more than 2.3 million users today: Interactive tools in Business Communications are available as a service and bring together employees and customers across all communication formats (voice, video, chat and other). ).

Dstny tools are natively mobile-first for companies, partners and service providers, locally adaptable, easy to use and easy to integrate. By combining innovative technology with close relationships with partners and service providers and strong local teams, Dstny can deliver the best possible user experience and make the latest applications accessible to all companies. Europe.

Central BrusselsDstny has 800 employees in 7 European countries (Belgium, Holland, France, Germany, Sweden, DenmarkUK) and an annual turnover of around €190 million in 2021.

More information: www.dstny.com

About

Tactful is a leading private technology company based in the UK, operating in EMEA. Tactful offers omni-channel and AI-powered customer experience software to help businesses thrive by enabling meaningful and effective interaction with their customers at touchpoints. Tactful UCX is a comprehensive customer experience platform that includes all the technologies and tools businesses need to deliver the best customer experience, reduce costs, and increase customer loyalty and sales.

More information: www.tactful.ai

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