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DevicePilot Launches Core, Reducing the Cost of Managing Smart Devices

Device PilotToday announced the launch of DevicePilot Core, the services management platform for smart energy and smart home companies. Core is DevicePilot’s first major update since the company launched it in 2016. It enables customers to manage their smart products for as little as 1p per month, reducing both the human and machine costs required to maintain large assets of connected devices. Core solves major challenges for companies in consumer electronics, utilities and EV charging, which are struggling to maintain device performance and quality of service while scaling to meet demand. Meeting these challenges is particularly important as consumers move away from fossil fuels by adopting smart energy products that need to operate reliably. Core also scales to tens of millions of devices, which the legacy DevicePilot platform couldn’t.

Consumer electronics and utilities companies may struggle to move away from ‘dumb’ devices sold as standalone products. The trend towards smart devices that provide a continuous service and generate recurring income are more complex and costly to support, especially on a large scale. Core gives companies complete visibility into the performance and health of their smart products, from individual devices to the entire fleet, helping customers efficiently deliver quality of service as they grow.

Device vendors from the world of dumb devices can only reactively troubleshoot or fix problems when a customer complains. However, smart devices facilitate more proactive detection and resolution. Core enables issues to be detected, diagnosed and even proactively automatically resolved, driven by the device’s live telemetry. Core helps customers automate many management tasks across device assets, including routine maintenance, customer support, and software updates.

Core offers flexible deployment options to give customers control over their costs – either delivered as a fully managed SaaS or deployed directly to the customer’s AWS account. This is a low code/no code It is a platform built on Apache Flink, so it can be used by any team, not just developers. It saves smart product companies from creating their own custom service management tools. Automation of service management also saves human resources because many tasks can be completed without human intervention from customer support or engineering. Core also lowers cloud costs as companies can move processing outside of general-purpose data stores, which can be expensive at scale.

DevicePilot CEO and co-founder Pilgrim Beart also founded AlertMe, a company that was sold to Centrica British Gas for $100 million in 2015, as the platform for the Hive brand; so Beart understands the challenges faced by smart device vendors.

“Smart products are actually a service, not a product,” Beart said. “Moving from product developer to service provider can be difficult and costly. Building your own support tools and growing your support teams commensurate with a growing device property is a super inefficient way to grow. With DevicePilot Core, we want to show smart device manufacturers there is a better way. Device at scale At a cloud cost of around one penny per month per month, Core can improve quality of service and reduce human and machine costs in one stroke. Vendors get full visibility of device assets and use their data to resolve issues faster, automate 95% of work and resolve before the customer even notices. It drives happier customers, reduces churn, and helps businesses scale quickly.”

About DevicePilot

DevicePilot is a SaaS company based in London, United Kingdom, providing services monitoring, management and automation primarily in the Smart Energy and Smart Home markets, including event management, performance management and business automation. For example, the company works with leading Chargepoint Operator (CPO) Pod Point to help drive higher service availability, lower operating costs, and faster growth. Unlike DIY systems, the tool is easy to use and infinitely scalable.

DevicePilot Key Features


Machine costs for Core are around £0.01 per device per month when applied on a scale such as 1,000,000+ device properties.

Deployment options

Core is offered as a fully managed SaaS or deployed directly to AWS as a licensed IP. DevicePilot can also offer system integration with other off-the-shelf services to provide a complete solution.


Core can be synchronized with 200+ business applications and CRMs including Salesforce, Slack, Zendesk, Hubspot, for example to automatically create a call in Salesforce Service Cloud, necessary for a problem diagnosis and quick action from a customer service representative enriched with all the information.


Under the hood, DevicePilot Core uses Apache Flink as its stateful stream analysis engine – Netflix, Uber etc. It’s a mature open source project used to handle millions of events per second. Customers can send their service management queries to Elastic, AWS Timestream, Athena, InfluxDB etc. general databases and by migrating to DevicePilot Core, which has a much more powerful analytical model.


Core is a “low/no code” service, meaning it can be used and understood by operations staff, not just developers. It still requires some technical understanding, but it’s more like using a spreadsheet than writing code.


Core works with any device – it’s completely independent and can have any format and any schema. It is fully integrated into the cloud.


DevicePilot Core can scale seamlessly to tens of millions of smart devices.

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